Store Coach
Job Description
As a Store Coach you are responsible for helping the General Manager (GM) to lead overall store operations, which includes being responsible for the entire store when the GM is not present. You will take your leadership skills to the next level by setting the tone, focusing on store performance, and leading all Squad to deliver the best possible MOD experience for customers and for each other. You will coach, inspire, and demonstrate the MOD way. This is a fun and challenging leadership role on the path to becoming a GM where you delight our customers, grow our employees, and grow MOD – our Purpose is People!
This position is a player/coach job which means you will flex to the needs of the store, sometimes leading, sometimes doing, but always keeping the MOD experience at the front of your mind.
Key Responsibilities
In partnership with the GM, ensure the store is set up for success and running smoothly through consistent and efficient store operations, quality Squad coaching, and a relentless focus on the customer experience.
- Serve as an example for demonstrating the MOD values and behaviors and exemplify servant leadership
- Use good judgement as to when a matter needs escalation to the GM/DM and to know when you must decide immediately for the health and welfare of Squad and the business as a whole
- Serve as a role model of outstanding customer service to help create that fun MOD atmosphere our customers expect and work to satisfy customer requests to the best of our abilities
- Responsible for coaching Shift Captains to ensure they are setting and sustaining the tone of the shift by keeping the energy high and creating a positive vibe and a welcoming atmosphere for both Squad and customers
- Along with other experienced Squad members, demonstrate, train and coach newer Squad (in a clear, compassionate, and direct manner) in all proper methods for accomplishing store tasks so that all our work meets health, safety, and quality standards • Ensure all stations, product, and equipment are clean, well maintained and meet all quality standards, including how the work is done
- Ensure the Shift Captain is adhering to all Opening/Midday/Closing shift checklists
- Demonstrate knowledge of all Operational Standards/Procedures/Training Programs and resources and where of where to find them
- Celebrate the wins with your Squad and GM. This is pivotal to quality coaching and aligns with our MOD values
- Inform the GM of performance issues when another Squad member demonstrates that they cannot or will not perform key responsibilities of their position or adhere to MOD standards
- Listen to, understand, and resolve Squad member concerns in the absence of the GM
- Communicate any information from the Slice, Sauce, etc./other sources to Squad members • Manage cash within the shift in an accurate and responsible manner including making change, accessing cash in the safe, processing refunds, and other cash handling tasks as directed
- May perform Shift Captain duties as needed which includes food safety oversight, PEPP talks, deployment rollout and modifications, opening/midday/closing checklists, equipment malfunction reporting, etc.
- A Store Coach is not involved in hiring or firing decisions.
- Several other duties could include assisting the GM with inventory and facilities maintenance, tracking Squad callouts, daily operational checklist, food safety assessments and fundraiser support
You will be successful at MOD, by demonstrating our values in the following ways:
- Embracing change and seeking to learn and improve every day. It’s not perfection, it’s a commitment to progress
- Committing to focus on finding the solution, not dwelling on the problem
- Being generous with your time, patience and grace when answering questions and a general commitment to being of service to others
- Expressing appreciation for the generosity of others
- Showing compassion, understanding, and willingness to authentically support others without judgment
- Play an active role in creating a safe environment for all customers and squad members
- Demonstrate and embody MOD culture and standards
Required Qualifications:
- Candidates must have a minimum of 6 months in a Shift Captain position (any exceptions require RD approval) or 1 year of supervisory experience in a retail store or restaurant, ideally in a customer facing position
- Passion for people and demonstrated experience successfully leading, coaching, training, and motivating front line employees
- Ability to balance bigger picture operations thinking with strong execution and attention to detail
- Ability to prioritize in real time, juggling multiple operational priorities
- Ability to stay calm and focused during fast-paced and potentially stressful situations
- Belief in our purpose, accepting of change and growth mindset
- Reliable transportation
- Must be at least 18 years old
- Must obtain a food safety certification and/or alcohol beverage certification within 30 days of your start date or sooner where required by law.
Preferred Qualifications:
- Demonstrated servant leadership style and presence
Physical Requirements
As a member of our Squad, you must have the ability to work in an open kitchen environment, rotating between front and back of house. This requires walking, bending, twisting, reaching, stooping, kneeling, crouching, carrying, pushing and pulling, and in general handling or moving objects weighing up to fifty pounds. You must also have the ability to operate hand-held appliances, sharp knives, and various kitchen equipment including but not limited to the industrial can opener, dough press, industrial dishwasher, very hot oven, etc. Depending on the location, you may need to go up and down stairs and/or use an elevator. You must also have the ability to communicate and exchange information quickly in English with Squad members and others.
Working Conditions:
- High noise levels due to operations, customers, and overhead music
- May be indoor or outdoor setting depending on store (weather conditions can vary), including delivering order curbside to the customer
- Will work near moving or mechanical parts, sharp objects, and a very hot oven
- Will work inside a walk-in refrigerator and freezer
- Will work a varying schedule which includes evenings, holidays, and extended hours as business dictates
This Job Description is not intended to be all-inclusive. Other related duties may be assigned to meet the ongoing needs of the organization. At MOD, we believe in creating a world that works for and includes everyone. Qualified applicants with disabilities may be entitled to reasonable accommodation. Please contact [email protected] if you need assistance or an accommodation due to a disability. In addition, some states have working restrictions for employees under 18 years of age. Please reach out to your GM if you are under 18 years old to determine if this applies to you.